🪑 Refund & Returns Policy — Oho Sofas

At Oho Sofas, your satisfaction is our top priority. We take great care to ensure that every product is made and delivered with quality, comfort, and style.
However, if you are not fully satisfied with your purchase, please review our refund and return guidelines below.

1. Eligibility for Return or Refund

You may request a return or refund under the following conditions:

  • The product is damaged, defective, or broken at the time of delivery.

  • The wrong product, color, or model was delivered.

  • The product received is not as described on our website.

⚠️ Note: Slight color or texture variations due to lighting or screen display will not be considered a defect.

2. Time Limit

All return or refund requests must be made within 48 hours of delivery.
Requests made after this period will not be accepted.

3. How to Request a Refund or Return

To initiate a request, please contact our support team with the following details:

  • Your Order ID

  • Clear photos/videos showing the issue

  • Short description of the problem

📞 Call/WhatsApp: +91 9810118788
📧 Email: support@ohosofas.com

4. Review & Approval Process

  • Once we receive your request, our team will verify the issue within 2–3 business days.

  • If approved, we will schedule a pickup or inspection of the product.

  • After confirmation, we will process either a replacement or refund based on your preference.

5. Refund Timeline

After approval and product pickup:

  • Prepaid Orders: Refunds are processed within 5–7 business days.

  • Cash on Delivery Orders: Refunds are issued to your bank account within 10–12 business days.

6. Non-Returnable Items

The following items are not eligible for refund or return:

  • Custom-made or personalized furniture (made as per your size, color, or fabric preference).

  • Products that have been used, damaged, or altered after delivery.

  • Items not in their original packaging or missing parts/accessories.

7. Mode of Refund

Refunds are made only through:

  • The original payment method, or

  • Bank transfer for COD orders.

8. Exchange Policy

If you’d like to exchange a product for another design or model, please contact our team.
Exchanges are subject to:

  • Product availability, and

  • Price difference (if any).

9. Cancellation Policy

  • Orders can be cancelled within 24 hours of placing the order.

  • Once the product is under production or dispatched, cancellation is not allowed.

10. Contact Us

For all refund, return, or exchange queries:
📞 +91 9810118788
📧 support@ohosofas.com
🏢 Khasra No. 1421, near Axis Bank, Railway Road, Dadri (Greater Noida)